FAQ – Fan

Why does the fan vibrate during operation?

Potential Cause: The blade could be damaged, or the fan could be installed improperly.

Solution: Inspect and ensure the fan is installed according to user manual. If vibration persists, stop operation and bring the unit to Authorized Service Agent for checks and proper set up.

Why do the guard ring and fan blades break easily when using in kitchens or cooking areas?

Potential Cause: - Deterioration of fan blades and guards increase due to high heat and oil in kitchens. (Environmental stress crack)

Solution: Bring the unit to Authorized Service Agent for repair of blades and guard. Avoid environmental stress crack by placing the unit away from kitchens and cooking areas. We recommend the purchase of Sona Power Fan with aluminium blades for use in such environments.

Why did the fan blade break?

Potential Cause: The plastic of the blade deteriorates over time.

Solution: Replace the blade according to the model of the unit. Please be informed, the purchasing of a new blade is required.

Why is the fan blade found with hair line cracks during washing and dismantling?

Potential Cause: Due to impact.

Solution: Replace with a new blade. Please be informed, the purchasing of a new blade is required.

Why did the fan blade break and the fan guard detach?

Potential Cause: Fan guard or guarding ring was not properly secured or fixed.

Solution: Replace the broken blade with a new blade. When setting up the fan, ensure all fan guard clips are secured. Please be informed, the purchasing of a new blade is required.